Privacy Policy

1. Introduction

Mekano ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy applies to all services provided by Mekano, including our AI automation solutions, consulting services, and website.

By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company name)
• Professional information (job title, industry, company size)
• Communication records (emails, chat logs, support tickets)
• Account credentials and preferences
• Billing and payment information

2.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information (operating system, hardware)
• Website usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies

2.3 Business Data

In the course of providing AI services, we may process business data that you provide or that our systems generate, including operational metrics, process data, and AI model outputs.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Providing AI solutions and consulting services
• Customizing and optimizing our services for your needs
• Monitoring system performance and troubleshooting
• Providing customer support and technical assistance

3.2 Business Operations

• Processing payments and managing accounts
• Communicating about services, updates, and promotional offers
• Conducting research and development to improve our services
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose information when required by law, regulation, legal process, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures
• Compliance with industry security standards

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

6.1 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing activities
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification mechanisms

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of our relationship with you
• Legal, regulatory, or contractual obligations
• The nature and sensitivity of the information
• Legitimate business interests

10. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing prominent notice on our services

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.